feliXart

Sector

Public Sector and Institutions

Members, cases and field organisation gathered into one system.

Associations, chambers and institutions share one problem: member records in one place, requests in another, and what the field team knows nowhere at all. We have worked at scales from an exporters’ association to a district organisation. Two things dominate on the institutional side: separating personal data properly, and building authorisation that genuinely works unit by unit.

Problems we meet here04
01Member data is scattered
With spreadsheets, a legacy database and paper forms in play, nobody trusts the headline number.
02No case tracking
If who received a request and what happened to it is not recorded, unresolved work stays invisible.
03The field is cut off from the centre
When field knowledge only reaches the centre at meetings, every decision arrives late.
04Personal data risk
In systems holding identity, contact and location data, authorisation and audit trails cannot be bolted on later.
What we typically build07
  • Member and record management
  • Request intake, routing and resolution tracking
  • Field team and organisation management with map view
  • AI-assisted question answering and routing
  • Unit-level authorisation and audit trail
  • SMS and notification integrations
  • Institutional website and announcement management

Is your institution’s data scattered?

Let us review the records and processes, and map how they come together in one system.