Sector
Food and Hospitality
Systems bringing ordering, bookings and loyalty onto one state.
For a restaurant, takeaway ordering, bookings and a loyalty scheme are usually three separate tools. The customer sees one business. The moment two of them disagree — a booking slot already taken, an unrecorded point, an order cancelled but still prepared — the staff pay for it. In the systems we build all three read the same state, so a customer meets one consistent answer whichever channel they arrive through. In on-demand delivery the work is three parties agreeing in real time: the customer ordering, the business preparing and the courier carrying.
Problems we meet here04
- 01Ordering, bookings and points sit in separate tools
- When three systems do not read each other, contradiction is inevitable and explaining it becomes staff work.
- 02Courier and preparation status are invisible
- Order status is as current as the last phone call. Both customer and business find out by asking.
- 03Marketplace commissions are invisible
- A business that does not calculate net margin by channel cannot know which channel actually earns.
- 04Menus and prices drift across sites
- Without central management of per-site pricing and stock, a campaign works at one branch and not another.
What we typically build06
- Takeaway ordering, bookings and loyalty on one state
- Real-time preparation and courier tracking
- Mobile app, notifications and personalised campaigns
- Multi-site menu, pricing and stock management
- Marketplace and delivery platform integrations
- Cost and commission reporting by channel
Related services04
How many separate tools are you running?
Describe your order flow and we will see which of them can meet on one state.