feliXart

Sector

Logistics and Transport

Operations systems that reduce a shipment’s status to one record.

When software comes up in transport the first question is usually which modules. The right first question is how many places a shipment’s status is held in. In most companies the answer is three or four — the driver’s message, the operations spreadsheet, the promise given to the customer and the record that reaches invoicing. When those four are not simultaneously true, what the customer was told and what actually happened diverge, and the operations team closes the gap by phone. In the systems we build the work starts by reducing those four to one record; the modules make sense after that.

Problems we meet here04
01Shipment status lives in four places
The driver’s message, the operations sheet, the promise to the customer and the invoicing record all run separately, and nobody knows which is right.
02Customers phone to ask where their load is
Every call takes time from operations and appears in no report. A customer portal removes that load directly.
03Fleet and driver data is scattered
Inspection, insurance, licence and maintenance dates are tracked in spreadsheets. When one is missed, the cost is paid in the field.
04Cost is not calculated per trip
Without fuel, tolls, driver and maintenance costs allocated to the trip, nobody knows which route earns.
What we typically build06
  • Shipment and trip tracking on a single status record
  • Vehicle, driver and document management with expiry alerts
  • Warehouse operations: receiving, put-away, picking, counting
  • Customer portal: shipment status, documents and statements
  • Mobile driver app with offline working and signature capture
  • Integration with ERP, accounting and customer systems

How many places is your operation tracked in?

Describe the current flow and we will map how it reduces to one record.